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Tidy Mt Services have developed 5 customer promises that will set the standard for our services delivery. These promises are communicated to all our employees and have been outlined below for easy reference.
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Promise number
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Promise Heading
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Promise Description
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Corrective Action
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Responsibility
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1
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Cleaning Standards
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We promise to provide the cleaning services agreed to, at the frequency agreed to
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We will promptly and efficiently rectify any complaints within 72 hours
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Tidy Mt Services Pty
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2
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Staff Presentation
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We promise to provide cleaning staff that are neat and tidy in appearance and are wearing our company uniform. All staff members will also wear an identification tag
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Any staff member on site without uniform and/or identification tag will be asked to leave the site and return when the above mentioned is in place
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Tidy Mt Services Pty
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3
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Communication Systems
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We promise to implement a communication diary that can be used to record any comments to the cleaners. We will check this book daily and action all requested items
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We will promptly and efficiently rectify any complaints within 72 hours
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Tidy Mt Services Pty
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4
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Safety in the workplace
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We promise to train our staff in occupational health and safety and work with our clients on providing the safest working environment
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Safety breaches and concerns raised to be communicated to both parties immediately
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Tidy Mt Services Pty
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5
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Inspections & Auditing
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We promise to perform regular cleaning inspections to monitor the cleaning standards
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Areas of concern will be re inspected
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Tidy Mt Services Pty
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